What should be done if a client reports adverse reactions after using a product containing alpha hydroxy acids?

When a client reports adverse reactions after using a product containing alpha hydroxy acids, suggesting discontinuation and reassessment is the best course of action. Alpha hydroxy acids are known for their ability to exfoliate the skin, but they can also cause irritation, redness, or sensitivity, especially if the client has not used them before or has sensitive skin.

Discontinuing the use of the product allows the skin to calm down and recover from any adverse effects. This step is crucial as it prevents further irritation or damage that could occur from continued use of the product. After a period of discontinuation, a careful reassessment can be made, considering whether the product is suitable for the client at all or if it should be used in a more diluted form or less frequently.

Encouraging continued use, applying more product, or ignoring the complaint can lead to worsened adverse effects and potentially harm the client's skin. Therefore, the appropriate response emphasizes the importance of the client's well-being and acknowledges their feedback to provide safe, effective treatments.